IBS Group | Contracts & Service

Service:

IBS can promise you that you will never be seen as a number on a screen. We offer the flexibility & personal touch that our larger competitors strive to achieve. Each of our end-users is allocated an operator that is available from 8.30-5.30pm. No answering machines & no voicemail. Your operator will be on call to sort out your problem/query during every hour of every working day!

Contracts:

Our Analogue & Digital Photocopier Service Agreements are designed to give you peace of mind. Our monthly billings are calculated at an agreed cost per metered copy/print & are charged each month in arrears based on usage. We do not ask for commitment to projected ‘minimum billing’ contracts. All of our agreements have a 90-Day cancellation period.

Technicians:

All engineering works are carried out by our own manufacturer trained technicians who are based at various locations within the British Isles. Our major depots can be found in Beckenham & Dartford in Kent, East Grinstead in West Sussex, Sutton in Surrey & Tring, Hertfordshire.

Range:

As well as our extensive range of Canon (also later models Toshiba & Ricoh) Photocopiers, IBS also offer service cover & repairs on a whole range of Facsimile and Printing equipment. If you would like a service on an item of machinery in your office, please enter the details in the ‘Report a Fault’ section above & one of our technicians will call you.

Service Agreement:

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IBS Group

PROVIDENT HOUSE BURRELL ROW BECKENHAM KENT BR3 1AT
Tel: 020 8249 6469 Fax: 020 8249 6400 Service Centre: 01474 708400
Email: info@ibsgroup.co.uk Website: www.ibsgroup.co.uk
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